Claims for undisclosed commissions, also known as 'hidden' commission claims, arise when brokers have not revealed commission payments received from lenders for directing new business their way. This lack of transparency about the commission's value and existence creates a conflict of interest for the broker.

An independent broker is expected to prioritise their customers' interests above those of any lenders they collaborate with. If your broker accepted commission payments from a lender without your knowledge, this constitutes a breach of their duty, potentially entitling you to a claim.

Undisclosed commission claims address the unethical practice of accepting hidden commissions, which can result in individuals paying more for loans and financial services, ultimately benefiting the broker at their expense.

If your financial broker was independent, meaning they were obligated to offer you unbiased information or advice, and they received a hidden commission payment of which you were unaware before securing a loan, then you might have grounds for a claim.

Whether it was a mortgage, a personal loan, a car finance agreement, or any other type of finance arrangement is irrelevant.

The critical issue is the existence of a hidden commission payment from your lender to your broker, regardless of the nature of the loan you obtained.